Cancellation and refund policies
The cancellation and refund policies modalities of the ‘Héritage Laurentien’ Nature Daycamp complies with the provincial regulation regarding ̎contracts for successive execution services ̎, which represents the type of services offered by the day camp.
Cancellations before the beginning of camp *
You can revoke your registration before the first day your child is registered to the camp. As no service was yet provided, your cancellation will not incur a fee or fine and your deposit will be entirely refunded.
Cancellations during the camp
You can also rescind your contract after it has begun. In this case, you will have to pay either the amount corresponding to the part of the services that have been received and the balance will be reimbursed, minus a penalty equivalent to the lowest of either : 50$ or 10 % of the services that were yet to be received.
For example : if your child was registered for 3 weeks at 185 $ a week and you cancelled the registration after the first week, you would get a reimbursement of the fees for the two remaining weeks, minus a penalty of 37 $ ( = 10 % of the price for the remaining two weeks, which is less than 50$).
How to change or cancel a registration
Requests for changes to the registration details, such as a change of camp theme, daycare registration or choice of week, are considered to be a cancellation and new registration : they are subject to the availability of places for the chosen camp and the registration priority rank is lost when cancelling.
Such requests must be received at least THREE work days before the first day of camp (i.e. the Wednesday before the week to be modified/cancelled). This ensures that we can process the cancellation and we have a chance to offer the vacated place to someone on the waiting list.
Requests for changes received under this deadline of 3 business days will be handled as would a cancellation, and the aforementioned penalty will be applied (the lowest of 10%, or maximum of 50$).
* As a courtesy to the other campers on the waiting list, we’d appreciate if you could advise us as soon as you can if you plan on cancelling your child’s registration so that we can have the chance to offer the places made available to another family.
